Questions, answered.
From choosing a model to making an enquiry, here are the details worth knowing.

From your first shortlist to everyday care.
Explore product selection, specifications, ordering and maintenance. Exact order terms should always be confirmed for the model you choose.
01Choosing your product
How should I start choosing a product?
Begin with your water source, recent test results if available, household or workplace demand and available space. Decide whether you need a home treatment system, adjustable water outputs or a portable format before comparing prices.
Are a purifier and an ionizer the same?
No. A purifier’s treatment stages and an ionizer’s electrolysis function do different jobs. Some models combine technologies. Check the complete configuration, incoming-water requirements and intended outputs of the particular model.
What is the difference between alkaline and hydrogen bottles?
An alkaline bottle and a hydrogen-generating bottle describe different functions. Compare the insert or cartridge, electronic components, stated output and input-water requirements. Material and capacity also vary between the portable products.
Can I put any tap water in a bottle or jug?
Do not assume every bottle or jug makes any source water suitable for drinking. Ask which input water the product requires and what it is documented to do. Follow its instructions for filling, cleaning and replacement parts.
Which ionizer output should I drink?
Use only the drinking-water settings identified in the supplied instructions. A machine’s full pH range may include outputs intended for other uses. Ask for a demonstration of the selected model rather than relying on the highest pH number.
Does a bigger plate count mean a better purchase?
Plate count is one specification. Compare output, flow, operating conditions, cleaning and service requirements as well. The right configuration depends on the actual job and incoming water, not a single number.
Why do hydrogen and ORP figures vary?
Check how and when the figures were measured. Incoming water, flow and operating conditions can affect comparisons. A quoted hydrogen value and an ORP value are not the same measurement.
How do I compare running costs?
Ask for the price and availability of replacement filters or cartridges, the recommended service schedule and any installation extras. Compare those ongoing requirements alongside the initial price and warranty scope.
02Ordering & installation
Are the prices final?
Confirm current pricing, availability, delivery and installation with us. Specifications are based on the reference catalog. Performance varies with source water, flow and maintenance; confirm the exact configuration with us.
Do I need an account to order?
No account is required here. Open a product, tap the WhatsApp enquiry button, review the draft and send it. Discuss the order directly; clicking a button alone does not buy the product.
Can you arrange delivery and installation in Pune?
Confirm current pricing, availability, delivery and installation with us. Specifications are based on the reference catalog. Performance varies with source water, flow and maintenance; confirm the exact configuration with us.
What warranty applies to my product?
Request the written terms for your exact model. Ask which components are covered, what consumables or labour are excluded, how to request service and what proof of purchase you should keep.
Can I return or exchange a product?
Return eligibility, time limits, packaging requirements, transit-damage reporting and return-shipping arrangements can vary by product. Confirm the terms for your order before purchase and keep the agreed details.
03Care & everyday use
How often should I replace a cartridge?
Use the manufacturer’s instructions for your model. A listed litre capacity needs context such as source-water conditions and usage; it is not a promise that every installation will run for the same time without replacement.
What should I do if flow or taste changes?
Check the model’s maintenance instructions and contact us with the model code, service history and a description of the change. Avoid assuming that changing pH or another output setting solves a filtration or maintenance issue.
Do these products treat medical conditions?
The catalogue describes equipment, not medical treatments. We make no claim that alkaline or hydrogen water prevents or cures disease. Consult a qualified healthcare professional for questions about a medical condition.
Ready to talk through your shortlist?
Share your source water, your space and the model you have in mind. We can then discuss the details that need confirming.
